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What is your returns policy?

If you would like to return an item please ensure that it is within 14 days and also

  • Items are unworn/unwashed.
  • Unfortunately we do not accept returns of underwear for hygiene reasons. 
  • All items still have the original tags attached and packaging is not damaged and is present. 
  • If shoes, they haven’t been worn or shows signs of being so. 
  • No stains or marks.
  • Items must be returned at the customers expense. 

How do I return an item?

Please use the original invoice within the Returns package. This is so we can identify your order and act accordingly. 

Please simply write the required action on said invoice. I.E - ‘please send size XL’ or ‘Refund please’. 

We would recommend you keep proof of your returns postage etc as we may need these in the future if their is a problem with your return. As failure to do so may result in is not being able to process the return.

You can return your order to:


21 Clarence Street,


TW18 4SU 

If your case does not satisfy the terms of our returns policy we reserve the right not to refund you.

How do I exchange an item?

If you would like to exchange you can but only for a different size of the same item. If you would like a different item completely you will need to return the unwanted item and place a new order.

How long does the returns process take?

Please allow up to 10 working days for us to receive your order and process your return. We will send you an email when this is done and confirm the refund amount.

Will you refund my delivery costs?

We don’t cover the costs of returns postage if you choose to send back an unwanted item, unless the item is faulty or damaged on arrival. In this case we arrange a collection. Please note we will not refund postage cost if you have sent yourself. 

Can I amend my order?

Due to the quick turnover of the delivery process in order to get your parcel to you as quick as possible, Unfortunately once you have confirm and paid for your items you won’t be able to make any changes.

Can I amend my delivery address?

If you notice their is an error with your shipping address please contact us as quick as possible via either email or Facebook and we will try and edit this for you but if it is too late we are not held responsible as you had confirmed this previously when ordering. If we can not amend your item it will be sent with the information given and confirmed, once it has been dispatched we aren’t liable for incorrect shipping addresses.

What happens if I forget to use my discount code?

Uh-oh once the order has been placed we can not deduct or refund the amount back to you but you can use the code on your next order.

How much is delivery? How long does it take?

Delivery takes 1-2 working days. Please also allow one day for dispatch. All parcels must be signed for so please provide an address where you will be able to sign for your package. Our courier will attempt delivery 3 times before returning the parcel back to us.

Help! I’ve received the wrong item/ order what do I do?

We’re sorry about that, mistakes can happen sometimes if you contact us at team@vaultfashion.co.uk with your order number, we will get this sorted for you as soon as possible.

Help! I’m missing an item, what should I do?

We apologise this could be due to an item being out of stock, please check your emails as we will of made contact to offer an alternative. If you have not received an email,  please email us at team@vaultfashion.co.uk and we will look into this for you.

Contact us

Hi please don’t be shy to contact us, whether you are a customer, supplier or you are a blogger who is interested in working with us please email us

Email: team@vaultfashion.co.uk